FAQ

How does a return process work?

All items purchased online can be returned within 14 days. Instructions can be found under Return Instructions.

In order for us to accept a return, products must be unworn, unwashed and have all original tags attached.

What to do if there are production errors?

Write to our support.

Contact@ohlolshop.com

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order.

When will I receive my refund?

You will receive the refund within 7-14 days. The refund will be processed via the original payment method used and will not include shipping costs.